Wednesday, September 16, 2009


Citizens can now select a Spanish version of the Mayor’s Action Center (MAC) online service request form located at The service request form allows citizens to submit requests online regarding abandoned/inoperable vehicles, drainage problems, high weeds and grass, street signs and more.

“We are committed to finding new ways to improve and enhance service to individuals and neighborhoods,” said Mayor Greg Ballard. “We believe the Spanish service request form will be a great benefit to our Spanish-speaking citizens and will allow us to meet their needs in a more effective and timely manner.”

The translated content will help Spanish-speaking citizens receive the service needed by making it easier for them to utilize the city’s reporting mechanisms.

“Our mission is to create greater access to city services and provide opportunities for Spanish-speaking residents to better utilize the online reporting tools,” said Carolin Requiz Smith, Director of International and Cultural Affairs for the Mayor’s Office.

When calling the MAC, Spanish-speaking citizens have the option to speak with a Spanish-speaking customer service representative (CSR). The MAC currently has two Spanish-speaking CSRs.

Citizens may still report problems and request services by calling the MAC at 327-4MAC (4622) during operating hours (Monday through Friday 7:30 a.m. to 5:30 p.m.). The online service request form may be submitted 24 hours a day, seven days a week.

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